Complaint Handler

Complaint Handler | £175 per day | 3-Month Contract | Remote Working

Our Financial Services client is seeking a team of experienced Complaint Handlers to join them on an initial 3-month contract, supporting the resolution of complaints in relation to ISA and Savings products.

As a Complaint Handler, you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines.

Key Responsibilities:

• Managing the full lifecycle of customer complaints, from inital data gather to final response. 
• Working closely with internal teams to obtain key information and drive timely, effective resolutions.
• Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.
• Identifying trends in complaints and providing insights to enhance processes and customer experience.
• Delivering excellent customer service at every touchpoint via telephone, email and letter. 

About you:

• Previous complaints handling experience within financial services, with exposure to ISA or Savings products being highly desirable.
• Excellent communication skills, with the ability to manage complex and sensitive customer issues with empathy, clarity, and professionalism.
• Strong problem-solving and analytical abilities, with a focus on delivering fair and balanced outcomes.
• Highly organised, with the capability to manage multiple cases simultaneously and effectively prioritise workload in a fast-paced environment.

What can we offer you?

• £175 per day (Inside IR35 via Umbrella)
• 3-month initial contract
• Remote Working
• Experience with an industry leader committed to delivering outstanding customer service.

If you’re ready to take the next step in your career and make a real difference in the financial services industry, apply today.

Complaint Handler | £175 per day | 3-Month Contract | Remote Working