Who is this programme for?
In a fast paced environment, efficient operations are essential for Insurance firms to be able to maximise output whilst balancing customer experience. In turn these provide capabilities to the rest of the business, ensuring compliance and delivering critical services.
This programme is suited to those aspiring to break in to the Insurance sector and provides an excellent foundation to a range of career paths, such as:
- Operations Analyst
- Customer Support Adviser
- Operations Administrator
- Claims Operations Associate
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How does Davies deliver?
Our programme is built around a professional apprenticeship. The learning is wrapped around and incorporates daily work, this is supplemented by ‘off the job’ development, which on average accounts for 6 hours per week (completed within paid time). Access to all of our training content is via our digital platforms enabling 100% remote delivery. This incorporates:
- Virtual classroom learning & workshops
- Online learning (accessed via PC or mobile)
- 121 coaching & support from industry practitioners
- Professional Qualification Support
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What does the programme cover?
This programme will develop Knowledge, Skills, and Behaviours and will provide people with the awareness and capabilities required to accelerate their career in Operations.
Knowledge
The Financial Services Market | Regulation, Legislation, Policy and Procedures | Digital and Data | Stakeholder Relationships and Customer Service
Skills
Regulation, Legislation, Policy, and Procedures | Digital and Data | Stakeholder Relationships and Customer Service | Sustainability | Continuing Professional Development | Equity, Diversity, and Inclusion
Behaviours
The Financial Services Market | Regulation, Legislation, Policy, and Procedures | Stakeholder Relationships and Customer Service | Continuing Professional Development | Equity, Diversity, and Inclusion
