
Turning problems into solutions
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Building a sustainable talent pipeline through a new apprenticeship programme
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Strengthening broker networks with innovative apprenticeship levy gifting strategies
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Maximising talent retention and development through insurance apprenticeships
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Building a streamlined apprenticeship application process to complement DE&I goals
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Empowering underwriters and claims professionals with tailored graduate programmes
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Building a talent pipeline with a world-leading insurance company: Creating early years and graduate insurance programmes
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Web chat programme redefines customer service levels for leading consumer brand firm
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Reimagined customer service success for leading mobile network provider
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Increasing live chat customer satisfaction for multi-national British retailer
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Improving sales performance for leading private medical insurance company
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Improving call centre efficiency and customer experience for an automotive glass repair company
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12 of 53 Case Studies