Who is this programme for?
The accurate handling of any claim is the litmus test for an insurance product. The way in which a claim is handled or assessed greatly impacts not only customer experience, but also profit & loss ratios of insurers and loss adjusting firms. Working in claims or loss adjusting requires specific skills, particularly around handling processes and fraud. This programme is suited to those entering the insurance profession and provides individuals with the knowledge and skills to excel in roles such as:
- Claims Handler
- Loss Adjuster
How does Davies deliver?
Our programme is built around a professional apprenticeship. The learning is wrapped around and incorporates daily work, this is supplemented by ‘off the job’ development, which on average accounts for 6 hours per week (completed within paid time). Access to all of our training content is via our digital platforms enabling 100% remote delivery. This incorporates:
- Virtual classroom learning & workshops
- Online learning (accessed via PC or mobile)
- 121 coaching & support from industry practitioners
- Professional Qualification Support
What does the programme cover?
This programme will develop Knowledge, Skills, and Behaviours and will provide people with the awareness and capabilities required to accelerate their career in Claims / Loss Adjusting
Organisational Vision, Aims & Objectives | Stakeholder Engagement | Data Compliance | IT | Products and Services | Fraud | Claims Handling
Technical Ability | Management of Information & Data | Communication Compliance | Team Work | Managing Insurance Claims | Claims Payments | Identifying Fraud
Drive to Excel | Personal Accountability | Innovation | Professionalism