Podcast
How does mental wellbeing impact performance?
Keith Gait, Leader at the Customer Experience Foundation, brings his wealth of CX, leadership and personal experience to lead a powerful discussion on the role of mental well-being in the contact centre space. Keith and Ben Hurrell, Head of Learning Experiences explore the impact of COVID and a changing world on resilient leadership skills, the challenges people face and how contact centre leaders can bring the best out of their team.