How is digital transformation altering financial services when it comes to CX?

On the latest episode of the Learning Noodle podcast, we learn all about how digital transformation is changing the way people interact with banks and financial institutions. When we look at customer engagement through to back-office operations, one of the current hottest topics in financial institutions is digital.

People are living and breathing digital, there is a shift in how we can move and keep up with the pace while still remaining competitive and meeting the expectations of the customer.