How to boost your CMeX scores and stay on top

Water organisations have been challenged to keep up with changes in customer behaviour and increased expectations. But what are the best ways to manage customer experience to ensure that CMeX scores stay on top, now and in the future? Ben Hurrell is joined by Luke Cuthbertson, Consulting Director, and Lee Russell, Client Solutions Director, to discuss how organisations can overcome CMeX challenges, leverage data to improve scores, and enhance CX across all channels.