Aftersales Agent
- Warrington, Cheshire, North West, England
- £28000 per annum, Benefits: Competitive Benefits USD / Year
- Full Time
Job Details
We are are seeking a dedicated professional with strong communication skills and experience handling complaints within a regulated environment. The role involves resolving motor finance issues with empathy and professionalism, supporting high complaint volumes in a fast-paced setting.
Requirements:
- Excellent verbal and written communication skills
- Experience with telephony in financial services
- Strong investigative and problem-solving abilities
- Ability to manage high volumes of complaints
- Empathy for vulnerable customers
- Proficient in MS Office and CRM systems
Nice to Have:
- Background in motor finance or dealership complaints
- Knowledge of FCA, DISP, CRA guidelines
Preferred Qualifications:
- GCSE English (Grade C or above)
- Experience in complaints handling within financial services
Other Requirements:
- Willingness to undergo comprehensive classroom training
- Ability to pass case simulation assessments
This is an excellent opportunity to contribute to a customer-centric team focused on continuous improvement. Apply now to be part of an engaging and dynamic environment.