Case Manager
- Remote work, England
- £165 per day, Benefits: Available on request USD / Year
- Contract
Job Details
Case Manager – Motor Finance Review (Contract)
Remote | 3-Month Contract | £165 per day | Client: UK Bank
We are currently recruiting for a Case Manager to support a leading UK bank in conducting detailed reviews of historical motor finance cases. This is a fully remote, contract role offering a day rate of £165 for an initial 3-month period.
About the Role: As a Case Manager, you will be responsible for conducting end-to-end reviews of customer journeys within historical motor finance agreements. Your objective will be to assess whether customers experienced financial detriment and determine if redress is appropriate.
Key Responsibilities:
- Conduct comprehensive reviews of motor finance cases in line with regulatory expectations.
- Evaluate the full customer journey to identify any potential financial detriment.
- Clearly document your findings and provide a well-reasoned rationale for decisions.
- Present case outcomes to internal panels with clarity and confidence.
- Collaborate with internal teams to ensure consistency and fairness in case handling.
What We’re Looking For:
- Strong analytical and investigative skills.
- Excellent written and verbal communication.
- Confidence in presenting complex information to stakeholders.
- Experience in financial services, complaints handling, or regulatory reviews is advantageous.
- A commitment to delivering fair and customer-focused outcomes.
Contract Details:
- Duration: 3 months
- Rate: £165 per day (via umbrella)
- Location: Fully remote
- Client: A well-established UK bank