Senior Financial Support Analyst

  • Wolverhampton, West Midlands, West Midlands, England
  • £35000 - £40000 per annum, Benefits: Full Benefits Available Upon Request USD / Year
  • Full Time
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Job Details

The Role
We are seeking highly skilled Secured Collections Experts to join our team and make a significant impact. You will leverage your expertise to navigate complex, high-risk collections cases throughout the entire collections process.

Exceptional customer service, achieving positive outcomes, and serving as a role model are all crucial aspects of this position. Your knowledge, tenacity, and collections expertise will enable you to effectively address all collections scenarios, minimize long-term mortgage arrears, and consistently deliver positive customer experiences.


  • Manage all aspects of the financial support process, including end-to-end arrears management.
  • Collaborate with customers to understand the cause and potential future challenges related to their arrears, and develop tailored solutions.
  • Efficiently identify and manage caseloads.
  • Utilize all available tools to establish contact with customers.
  • Ensure adherence to all statutory and regulatory requirements for mortgage arrears, prioritizing fair customer outcomes.
  • Act as a coach and role model, supporting the development of less experienced team members within the Financial Support Team.

Benefits Package

  • Competitive base salary commensurate with experience (range: £35,000 – £40,000)
  • Comprehensive benefits package including:
  • Discretionary annual bonus opportunity of up to 15%
  • 28 days of annual leave plus bank holidays
  • Contributory pension plan (employer contribution: 8%, employee contribution: 5%)
  • Life Assurance (4x salary) and Group Income Protection
  • Access to Private Medical Insurance and Medical Cash Plan
  • Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
  • Paternity Leave – 8 weeks of paid leave to be taken within 12 months of birth or adoption.
  • Additional benefits such as hybrid working options, cycle purchase scheme, technology purchase scheme, season ticket loan, holiday purchase/sell schemes, employee perk portals, payroll giving, and Save as You Earn scheme.

About you

  • Proven experience supporting customers experiencing mortgage arrears or repayment challenges (essential)
  • Prior experience in complex financial support, litigation, and receivership activities (essential)
  • A history of providing tailored support to vulnerable customers (essential)
  • Prior experience in providing effective one-on-one coaching to colleagues (highly desirable)
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