Technical Claims Manager

Technical Claims Manager – UK (Insurance/Reinsurance)
Location: London (with occasional travel to Ipswich)
Full-time | Hybrid Working Available
Competitive Salary + Excellent Benefits

A prestigious global insurance and reinsurance organisation is seeking a Technical Claims Manager to lead its UK Technical Claims Team. This is a high-impact role for a seasoned claims professional who thrives in a complex, regulated environment and is passionate about leadership, technical excellence, and strategic claims management.

About the Role

As the UK Technical Claims Manager, you will:

• Lead and manage a team of Technical Claims Adjusters, ensuring effective resource planning, performance management, and professional development.
• Oversee complex and high-value claims (typically with reserves exceeding €100k), including bodily injury and third-party liability claims across Motor, Employers’ Liability, Public Liability, and General Liability lines.
• Personally manage a portfolio of large and complex claims, setting reserves, authorising payments, and ensuring compliance with internal standards and regulatory requirements.
• Collaborate with external partners such as MGAs, TPAs, legal counsel, and medical experts, including conducting audits and overseeing outsourced claims handling.
• Drive operational excellence by monitoring KPIs, producing detailed monthly and quarterly reports, and identifying trends, risks, and opportunities for improvement.
• Support strategic initiatives such as commutations, legacy projects, and reinsurance asset valuations in partnership with the Business Development and European Operations teams.
• Ensure regulatory compliance and adherence to Group standards across all claims portfolios.

What You’ll Bring

• Extensive technical claims experience, particularly in bodily injury and liability claims, with a strong track record of favourable settlements.
• Proven leadership skills, including managing teams, setting strategy, and developing talent.
• Experience managing TPAs and MGAs, including conducting audits and ensuring compliance with service level agreements.
• Strong knowledge of UK and European insurance and reinsurance markets, including legal and regulatory frameworks.
• Advanced analytical and reporting skills, with the ability to interrogate claims data and produce actionable insights.
• Excellent communication and stakeholder management skills, with the ability to represent the company externally and collaborate across departments.
• Proficiency in Microsoft Excel and PowerPoint; experience with commutations is a plus.
• Fluency in French or German would be highly desirable, though not essential.

Why Join Us?

• Join a globally respected organisation with a strong presence in the insurance and reinsurance markets.
• Be part of a collaborative and forward-thinking team that values innovation, integrity, and continuous improvement.
• Enjoy a diverse and challenging role that combines strategic influence with hands-on technical work.
• Benefit from a competitive salary, comprehensive benefits, and opportunities for career development.

Ready to lead with impact and shape the future of technical claims management?
Apply now to join a team where your expertise will drive meaningful results.