
Turning problems into solutions
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Elevating team leader performance with blended learning at a global consumer brand
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Increasing sales and customer experience through blended learning for global consumer brand brand
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Accelerating customer complaint resolution and streamlining operations for a ‘Big Six’ energy firm
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Building a remediation calculator to reduce operational costs
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Reducing FOS exposure for a large banking client through efficient complaint management
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Providing specialist resourcing for the world’s largest building society
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Providing operational resilience for the Ombudsman Service
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Navigating global expansion challenges for a professional services business
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Enhancing customer satisfaction through large-scale complaints handling for a ‘Big 5’ bank
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Delivering AML remediation success for an investment management firm
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Halving fraud losses for a global BPO firm in just 2 months
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36 of 55 Case Studies