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Elevating team leader performance with blended learning at a global consumer brand

Increasing sales and customer experience through blended learning for global consumer brand brand

Accelerating customer complaint resolution and streamlining operations for a ‘Big Six’ energy firm

Building a remediation calculator to reduce operational costs

Reducing FOS exposure for a large banking client through efficient complaint management

Providing specialist resourcing for the world’s largest building society

Providing operational resilience for the Ombudsman Service

Navigating global expansion challenges for a professional services business

Enhancing customer satisfaction through large-scale complaints handling for a ‘Big 5’ bank

Delivering AML remediation success for an investment management firm

Halving fraud losses for a global BPO firm in just 2 months

Addressing surge in fraud notifications for a UK consumer lender

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